Frequently Asked Questions

Q.   How do I set up or open an account?

A.   To set-up your pre-paid account with us, all you have to do is to send us an email with your company name, business address, type of protocol, codec and IP address you will be sending calls from. We will setup your account and send you a confirmation email with the payment options. There is a minimum 100 dollars deposit to open an account.

 

Q.   What payment methods are available?

A.   We accept all major Credit cards (Visa, MasterCard, Discover, American Express).     Also we accept debit or credit card through PayPal. Other methods of payment we accept: Wire Transfer, Moneybookers, Account-2-Account Transfer.

 

Q.    Do I need a PIN and a password?

A.   When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password.

 

Q.    How do I add more money/credit into my account?

A.   You can add money in increments of  USD 10, 20 or 50 through account recharge.

 

Q.    How do I check my account balance?

A.   Once you login into your "My Account" portal, click on the "Call Details" button. This will take you to the Account page where you will be able to see your call activities and
account balance at the bottom of the page.

 

Q.    How do I cancel my account?

A.   Send us email with your User ID & Password, we will cancel your account. But you can keep your account with us as long as you want.

 

Q.    Are there any cancellation fees?

A.   There are no cancellation fees.

 

Q.    Can I reactivate my account?

A.   You can create a new account by following the signup process again.

 

Q.    What happens if I do not have enough money/credit in my pre-paid account?

A.   Without enough credit in your account, you will not be able to send any calls. You can top up your account at the Account page.

 

Q.    Is there any special rules for wholesale Accounts?

A.   We will reserve always certain amount of money out of your account. And this will vary account to account! But it is usually the money, worth of 10 dollars.

 

Q.    Is it all IP phone/adapter are compatible with tronak services?

A.   NO. But a wide range of SIP products are compatible with our services. We can send you a list of the phone/adapters our services are compatible with.

 

Q.    I have registered with "tronak" but forgot my "password" what to do?

A.   We have kept disabled the option to recover your password itself for security reason. Please send us mail to forgotpassword@tronak.com. -- if you forget your password.

Note: only registered emails are accepted to recover their respective password.

 

Q.    Do you support SIP and H.323 calls?

A.   Yes.


Q.    What kind of codec you support?

A.   We support g723 and g729.


Q.   Can I test your route?

A.   Yes you can. Just send us an email requesting a test account.

 

Q.     How do I get your ASR, ACD and PDD?

A.   It all depends on the call volume, gateway capacity, white/grey route. All the details will be available in Account page.


Q.    I read you provide hosting service also.

A.   Yes we do. We have wide range of packages to meet the challenge of small businesses.

   IF You have any additional questions, please email us: carrier@tronak.com